In the workplace, trust is essential to day-to-day business, whether it's one colleague trusting that another will do her share of a project, an employee trusting that his boss will reward him for working long hours to meet a deadline, or a customer trusting that a company will fill an order correctly and deliver it on time. The intertwining issues of trust, deception, apologies and promises are explored in a new research paper titled, "Promises and Lies: Restoring Violated Trust," by three Wharton professors who came up with a unique laboratory experiment to see what happens when trust breaks down. "While deception may be tempting because it can be used to increase short-term profits for the deceiver," the researchers note, "we find that the long-term costs of deception are very high."
Read article here! http://knowledge.wharton.upenn.edu/article/1532.cfm
